Teller / Customer Service Officer at TF Microfinance Bank

About the job

• We are currently sourcing for an experienced Teller/Customer Service Officer in our Festac Office.

Main Responsibilities:

• Perform Clients deposit and withdrawal transactions (cash) within approved limits and provide responses to customers’ enquiries or complaints in a polite and courteous manner within the cash area.
• Ensure that Cash is arranged and stored in an orderly manner (according to denominations) in the Till box and ensure that the cash cabin is neat, tidy, and free from all prohibited items.
• Verify the correctness of customers’ account details (Name, Account Number, account type, etc.), signatures, and pictures before performing deposit and withdrawal transactions.
• Verify that cash notes received are not counterfeit notes at the time of presentation using the Bank-one software.
• Ensure proper and complete record keeping and filing of all transaction reports and receipts.
• Actively inform clients about transferring their funds via the funds transfer channel.

Requirements:

• Bachelors degree in any related field.
• 1 year of working experience in any related field would be an added advantage.
• Good communication and Interpersonal Skills.
• Excellent customer service relations.
• Ability to work effectively with minimal supervision.