Telesales Supervisor at Simba Group

Job Summary

• We are seeking a results-driven and highly organized Telesales Supervisor to oversee the daily operations of the telesales team.
• The ideal candidate will be responsible for team supervision, performance monitoring, and accurate sales reporting.
• This role focuses on leadership, coordination, and analytics rather than direct sales activities.

Key Responsibilities

• Supervise and manage the daily activities of the telesales team
• Monitor team performance and ensure targets are met
• Prepare and present daily, weekly, and monthly sales reports
• Track key performance indicators (KPIs) and provide actionable insights
• Ensure proper call handling, quality standards, and compliance with company processes
• Coordinate team schedules, attendance, and productivity
• Identify performance gaps and recommend improvement strategies
• Provide guidance, coaching, and support to team members
• Liaise with management on team performance and operational updates

Key Performance Indicators (KPIs)

• Team sales target achievement
• Call quality and compliance rate
• Accuracy and timeliness of reports
• Team productivity and attendance
• Improvement in team performance metrics

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or related field
• 3–5 years’ experience in telesales/customer service, with at least 1–2 years in a supervisory role
• Strong experience in sales reporting, data analysis, and performance tracking
• Proficiency in Microsoft Excel and reporting tools
• Excellent leadership, organizational, and problem-solving skills
• Strong communication and interpersonal skills

Skills & Competencies:

• Leadership and team management
• Data analysis and reporting
• Attention to detail
• Time management and organization
• Decision-making and problem-solving
• Performance monitoring and coaching.