Telesales Specialist at Credit Direct Limited

As a Telesales Agent, you will be responsible for closing sales deals over the phone and maintaining good customer relationships.

• Contact potential or existing customers to inform them about our products for sales conversion
• Follow-up on Customers for Loan processing
• Sales Agent visits the Knowledge hub for the purpose of being knowledgeable on the product offered.
• Identify Prospective customers, lead generation and converts to sales
• Maintain contact lists and follow up with customers to continue relationships.
• Receives complaint / enquiries of customers and escalate to the appropriate channel.

Requirements:

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints