Telesales Officer (Immediate Employment) at LOPTERRA

Job Code: LPT/D/TSO1
Location: Ikeja, Lagos

Job Description

• Cold call prospects and contact existing customers to initiate sales
• Use a consultative sales approach to help inbound customers make purchasing decisions and up-sell
• Facilitate online sales via the website and all other sales points.
• Educate customers onproducts available and navigate them through available payment options.
• Follow up with all aspects of each sale until the products are delivered to the customer’s and customer is fully satisfied.
• Provide feedback that can be useful to optimize sales process.
• Direct prospects and leads to the sales team
• Responsible for closing sales deals over the phone where possible and maintaining good customer relationships
• Update contacts database/mailing list by collating leads from all marketing channels
• Track and document customer information, payment methods, purchases, and reactions to products

Meet minimum performance indicators:

• 160 dials per day
• 75 conversations per day
• 20 sales per week

Key Requirements

• Minimum of a OND / HND / BSc. in Communications or Business Administrations.
• At least 1 year experience cold calling or customer service
• Excellent in spoken and written English
• Excellent in selling or influencing others
• Must be able to demonstrate the affinity, drive, passion and tenacity for sales.
• Problem solver
• Organized
• Experience using CRM software
• Speaks clearly and listens more than talks
• Experience using Microsoft office (Excel and Word)
• Be proactive and independent; require little supervision
• Above average IT skills

Remuneration

• N45,000.00 per month. Salaries will be adjusted upward after successful completion of probation and satisfactory performance.