Telesales Officer at Alfred & Victoria Associates

Job Summary

• We are looking for an enthusiastic Telesales Representativeto contribute in generating sales for our company
• You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
• The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.
• Introducing the organization's products or services to customers in order to follow up with further steps of the sales process
• Carrying out market research on how to address customers
• Preparation of sales reports and caparisons of competitors' offer conditions
• Contact potential or existing customers to inform them about a product or service using scripts
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Keep records of calls and sales and note useful information.

Requirements

• Degree in Business, Marketing or any other related field.
• 1 - 2 years of experience as Telesales Representative or similar customer service or sales role.
• Ability to stay professional and focused in stressful situations.
• Excellent communication skills.
• Strong customer-orientation and communication skills.
• Ability to work towards strict targets.
• Apealing appearance on the phone.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

Salary
Very attractive.