Telesales Executive at Del-York Group

Responsibilities

• Contact potential or existing students to inform them about new courses and school programs
• Answer questions about the Academy
• Ask questions to understand potential student’s requirements and close sales
• Enter and update student information in the database
• Take and process payments in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and note useful information.

Requirements

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints