Telesales Exective at FiberOne Broadband

Accountabilties

• Engage with potential customers via phone to generate leads and convert them into paying customers. 
• Qualify leads, understand customer needs, and effectively communicate product offerings.
• Meet or exceed monthly, quarterly, and annual sales targets as set by the Manager, Telesales & Business Analysis. 
• Track performance against targets and implement strategies to improve sales outcomes.
• Use CRM systems to manage customer interactions, track leads, and follow up on potential sales opportunities. 
• Ensure accurate data entry and management of customer profiles in the CRM system.
• Develop an in-depth understanding of the company’s products and services, delivering clear and compelling product presentations over the phone. 
• Provide customers with accurate information and answers to queries.
• Capture customer feedback during interactions and share insights with the sales and marketing teams. 
• Resolve customer issues or concerns in a timely and professional manner to maintain a high level of satisfaction.
• Work closely with the telesales team to ensure alignment on sales goals and share best practices. 
• Collaborate with colleagues to ensure a smooth sales process and continuous improvement of telesales tactics.

Qualifications

• Interested candidates should possess an HND / Bachelor’s Degree with 2 - 4 years work experience.