Telesales / Customer Success Officer at HR Aid

Job Description

• Handling incoming and outgoing calls and emails according to standards.
• Taking responsibility for resolving customers’ complaints or issues.
• Follow up with the appropriate unit as regards the status of customer complaint resolution.
• Reporting, tracking and ensuring final resolution of customers’ issues using the CRM system and tools.
• Attending, follow up and resolving customer complaints and inquiries.
• Identify and introduce products and services to new and existing clients.
• Promoted products and services to point of sales to achieve the set target.
• Successfully contribute to all company sales product promotions.
• Provide superior service to customers by responding to requests, inquiries, suggestions, and concerns.
• Continuously establish and maintain an excellent network of business relationship as a result of extensive interaction and communication.

Requirements

• Candidates should possess a Bachelor's Degree
• 2 - 3 years experience in Marketing/Sales preferred.