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  • Posted: Jan 23, 2023
    Deadline: Feb 6, 2024
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    HR Aid Consults (HR Aid) provides professional Human Resource advisory and consulting services to small businesses. We allow small business owners focus on their core business areas while we provide practical and effective Human Resource solutions for their business. We work closely with our clients to understand their business and resource needs and deve...
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    Telesales / Customer Success Officer

    Job Description

    • Handling incoming and outgoing calls and emails according to standards.
    • Taking responsibility for resolving customers’ complaints or issues.
    • Follow up with the appropriate unit as regards the status of customer complaint resolution.
    • Reporting, tracking and ensuring final resolution of customers’ issues using the CRM system and tools.
    • Attending, follow up and resolving customer complaints and inquiries.
    • Identify and introduce products and services to new and existing clients.
    • Promoted products and services to point of sales to achieve the set target.
    • Successfully contribute to all company sales product promotions.
    • Provide superior service to customers by responding to requests, inquiries, suggestions, and concerns.
    • Continuously establish and maintain an excellent network of business relationship as a result of extensive interaction and communication.

    Requirements

    • Candidates should possess a Bachelor's Degree
    • 2 - 3 years experience in Marketing/Sales preferred.

    Method of Application

    Interested and qualified candidates should send their CV to: talent@hr-aidconsults.com using the Job Title as the subject of the mail.

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