Telemarketer at VIP Express Tourism Limited

Job Description

• Work with team members on the call floor to meet sales and performance goals.
• Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes.
• Meet or exceed projected weekly and monthly sales goals.
• Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy.
• Accurately document the customer's personal information including phone number, address and other order information.
• Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs.
• Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes.
• Follow prepared sales script to provide accurate information about a products price, features and benefits.