Telecommunications Engineer at DexNova Consulting Limited

Responsibilities 

 Sales and Business Development:  

• Identify and pursue new business opportunities in the telecommunications sector. 
• Build and maintain relationships with potential and existing clients. 
• Achieve and exceed sales targets through effective negotiation and presentation skills. 

Technical Support:  

• Provide on-site technical support for telecommunications products and services. 
• Troubleshoot and resolve customer issues promptly and efficiently. 
• Conduct product demonstrations and training sessions for clients. 

Customer Relationship Management:  

• Act as a primary point of contact between the company and clients. 
• Ensure customer satisfaction through regular follow-ups and proactive communication. 
• Collaborate with internal teams to address customer needs and feedback. 

Market Research:  

• Stay informed about industry trends, competitors, and market conditions. 
• Provide feedback to the product development team based on customer interactions. 

Documentation:  

• Maintain accurate and up-to-date records of sales activities and customer interactions. 
• Prepare reports on sales performance, customer feedback, and market trends. 

Academic Qualification  

•  Bachelor’s degree in Engineering or its equivalent in any discipline. 
•  A Master’s degree is an added advantage 
•  Five years of experience in Telecommunications Engineering role. 
•  Experience working within the oil and gas sector will be an important advantage. 
•  Prior work experience showing increasing levels of responsibility with a focus on operations in a fast-paced and entrepreneurial environment 

Skills and Competencies 

• Proficiency in Microsoft Office 365 suite (Word, Excel, Outlook) 
• Strong communication, interpersonal, customer service, and sales skills. 
• The ability to relate technical information to non-technical customers. 
• Excellent technical and problem-solving skills. 
• Excellent communication skills, both written and verbal. 
• Strong critical thinking and negotiation skills. 
• Strong planning and organizational skills. 
• Ability to work independently. 
• Good knowledge of Project Management skills.