Telecom Rigger at IpNX Nigeria Limited

Job Description

• To ensure efficient service delivery to customers and ensure customer satisfaction for all new old services and support related service on the wireless platform
• Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried
• out to resolve customer service incidents.
• Preventive Maintenance: Identify, plan and execute nodes/segment that require preventive maintenance on the network.
• Identify, plan and execute nodes/segment that require preventive maintenance on the network
• Perform standard installation on all wireless link; both core backbone radio and customer links.
• Prepare the as-maintained documentation and generate configuration database within region/subregion for efficient network management
• for the O&M Unit
• Ensure adequate and comprehensive survey reports for new customer link deployment or relocation of existing ones.Support status reports are done and submitted timely as fault docket for review.

Educational Qualifications & Functional Skills

• Candidates should possess minimum of an OND.
• 3+ years relevant work experience.

Functional Skills:

• Customer centric and stakeholders management.
• Ability to solve complex problems in the shortest available time using own analytical skills.
• Good interpersonal skills with customers, vendors and members of team.
• Good knowledge of installation and configuration of Radio devices and its relevant integration to the network (LAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• A hand on experience with use of command prompt and Ping as tool for troubleshooting is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multi point technologies is desirable.
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
• Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative with minimal supervision and also as a part of a team.

Demonstrate (Key Competencies):

• Technical Site Survey (TSS) on wireless radio platforms. Using tools like GPS, Binacular, Compasses and Microwave link budget software for data collection and analysis.
• Implementation and integration of new radio and microwave links.
• Radio: License and license exempt implementation and troubleshooting.
• Ensure JCC are signed off and submitted to Billing Unit for subsequent invoicing.
• Have basic knowledge of IP network design, implementation, maintenance to support voice, data.
• Good rigging skills radio technologies.
• Basic knowledge of Antenna technology
• Basic knowledge of frequencies and Modulation schemes.
• Very good knowledge of various Cable and connector types and the termination of the connectors
• Adequate computer knowledge.
• Recommend and modify network configuration to improve efficiency and cost effectiveness.