Telecom Rigger at IpNX Nigeria Limited

Job Description

• Ensure efficient service delivery to customers and customer satisfaction for all new and old services and support related services on the wireless platform.

Corporate Customers Responsibilities

• Restore service failures within 4 hours of occurrence.
• Implement and integrate new projects.

Incident Management Communication:

• Provide prompt feedback for input into the OTRS Application.
• Include information relating to activities to resolve customer service incidents.

Preventive Maintenance:

• Identify, plan, and execute preventive maintenance on nodes/segments in the network.

Standard Installation on Wireless Links:

• Perform standard installation on core backbone radio and customer links.
• Prepare as-maintained documentation and generate configuration database for efficient network management in the region/subregion for the O&M Unit.

Survey Reports:

• Ensure comprehensive survey reports for new customer link deployment or relocation of existing ones.
• Submit support status reports as fault dockets for review.

Key Competencies

• Technical Site Survey (TSS) on wireless radio platforms using tools like GPS, Binocular, Compasses, and Microwave link budget software for data collection and analysis.
• Implementation and integration of new radio and microwave links.
• Radio: License and license-exempt implementation and troubleshooting.
• Ensure JCC (Job Completion Certificates) are signed off and submitted to the Billing Unit for subsequent invoicing.
• Basic knowledge of IP network design, implementation, and maintenance to support voice and data.
• Good rigging skills in radio technologies.
• Basic knowledge of antenna technology.
• Basic knowledge of frequencies and modulation schemes.
• Very good knowledge of various cable and connector types and the termination of connectors.
• Adequate computer knowledge.
• Recommend and modify network configuration to improve efficiency and cost-effectiveness.