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  • Posted: Sep 13, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Wema Bank offers a range of retail and SME banking, corporate banking, treasury, trade services and financial advisory to its ever-expanding clients. In 2009, the Bank underwent a strategic repositioning exercise which culminated in a decision to operate as a commercial Bank with regional authorisation in South-South Nigeria, South-West Nigeria, Lagos and Ab...
    Read more about this company


    Tele - Collector


    Key Expectations

    • Contact customers who are past due on their loan payments via telephone or other electronic means.
    • Persuade and negotiate repayment plans and settlement offers with customers to make the payments and resolve their delinquent accounts.
    • Follow up on a daily basis with the promise to pay (PTP) through phone calls and emails.
    • Document all collection efforts and customer interactions accurately in the collection report.

    Key Performance Indicator (KPI)

    • 200 calls per day and at least a minimum of 80 interactions per day.
    • 2.5 million dailies.
    • 12.5 million weekly recoveries.
    • 50 million recoveries on a monthly basis


    • Communication Skills
    • Customer Service Orientation
    • Knowledge of Regulations
    • Empathy
    • Negotiation Skills
    • Time Management
    • Data Management
    • Team Collaboration
    • Ethical Conduct


    Below are the qualifications and skills required to work as a Tele-collector.

    Qualifications include:

    • Customer-oriented: Must be driven by the Bank’s purpose of delivering valuable products.
    • Show a strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.
    • Platform product leadership: Collaborate with product and engineering leadership across the Bank to develop the platform and skillset.
    • Possess strong analytical skills and the ability to leverage data to make informed feature designs and recommendations.
    • Deeply curious to understand the ‘why.’
    • Ability to collaborate and work with stakeholders and team members.
    • Excellent written and verbal communication skills
    • Deeply curious and want to understand the why.
    • Not satisfied with the status quo and want to raise the bar.
    • 3+ years of experience in a related field
    • A first degree in a related field
    • Technical and analytical background
    • Strong track record of execution


    • 1st Degree in any social science or management science course.

    Method of Application

    Interested and qualified? Go to Wema Bank Plc on to apply

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