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  • Posted: Sep 5, 2022
    Deadline: Sep 30, 2022
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    Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability.
    Read more about this company

     

    Tele-collection Officers

    Responsibilities

    • Manages recovery of overdue loan
    • Contacting customers daily/weekly and informing them of their overdue loans
    • Following up with customers daily/weekly on previous payment redemption date.
    • Advising customers onthe best payment options and negotiating suitable payment plans.
    • Thoroughly understands assigned portfolio and product
    • Responding to customer queriesand escalating accordingly
    • Maintaining accurate, up-to-date customer account information
    • Reporting accurate customers feedback daily/weekly.

    Job Requirements

    • Minimum Qualification: OND / HND / B.Sc with 0 - 1 year work experience.
    • Previous experience intele-collectionsorCustomer Servicewill be an added advantage
    • Strong Written, Communication and Negotiation Skills.
    • Strong command of English Language and at least, one other local or international language
    • Agile, Teachable and willing to learn
    • Ability to collaborate with a team in a fast-paced environment.
    • Attention to detail and strongListening skills.
    • Persuasive, sales/marketingand analyticalskills will bean added advantage.

    Salary
    N40,000 - N70,000 monthly.

    Method of Application

    Interested and qualified candidates should send their CV to: careers@mwanga.ng using the Job Title as the subject of the email.

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