Tele-collection Officer at Mwanga

Mwanga, a pioneer tech-driven debt recovery agency is doing a mass walk-in interview for Tele-collection agents.

Venue: Exponential Hub

Address: 1a Akin Osiyemi street, Allen avenue, Ikeja

Why Work With Mwanga? 

•  A unique opportunity to work in a fast paced, structured and technologically driven environment 
• The opportunity to become part of a highly professional, dynamic and family-oriented team growing the BPO space in Nigeria 
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our fast-growing businesses. 
• You become a key player in the rising of financial inclusion in Africa as our service encourages lenders to remain in business thereby giving quick finance access to members of the community. Your quota becomes a part of the big picture for the continent.

Job Description

• Manages recovery of overdue loan  
• Contacting customers daily/weekly and informing them of their overdue loans. 
• Following up with customers daily/weekly on previous payment redemption date 
• Advising customers on the best payment options and negotiating suitable payment plans. 
• Thoroughly understands assigned portfolio and product 
• Responding to customer queries and escalating accordingly 
• Maintaining accurate, up-to-date customer account information 
• Reporting accurate customers feedback daily/weekly

Requirements

• Minimum of OND
• Customer service skills.

Compensation 

• Base Pay  
• Variable Pay & Incentives.  
• HMO and Pension  
• Other Benefit

Note: Come along with a copy of your cv.