Tele-collection Officer at Mwanga

Responsibilities

• Manages recovery of overdue loan
• Contacting customers daily/weekly and informing them of their overdue loans.
• Following up with customers daily/weekly on a previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product
• Responding to customer queries and escalating accordingly
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers feedbacks daily/weekly.

Requirements

• Minimum of an OND / HND / B.Sc qualification.
• 0 - 2 years of work experience
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Strong command of the English Language and at least, one other local or international language
• Agile, Teachable and willing to learn
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills
• Persuasive, sales/marketing and analytical skills will be an added advantage.