TechOps Engineer at Chipper Cash

Location: Nigeria

Details

• Chipper Cash is looking for a TechOps Engineer to join us as we continue our amazing growth trajectory.
• Chipper is more than just a mobile wallet, it’s how people send money home to their grandparents for medicine, how parents send money to their children for school books, it’s how the African continent gets connected to the economy worldwide.
• Our products and business are growing rapidly and we need innovative thinkers and gritty explorers to help us pave the way in exciting areas like cryptocurrency, cross-border transactions, and expanding opportunities for generational wealth through access to the stock market.

Your Mission

• The TechOps Engineer will be the primary conduit between Customer/Product Operations and Engineering.
• In this role you will be responsible for automating processes, determining incident types and severity, creating and maintaining runbooks, and communicating incident statuses back to the Business.
• This is a high impact position that requires good communication skills, attention to detail and a willingness to dig into issues.

What You Will Be Doing

• Troubleshooting reported issues to determine scope, severity and area
• Creating and maintaining runbooks that define repeated processes around issues and remediations
• Continually evaluating existing processes to determine effectiveness and efficiency
• Assuring that data remediations are performed in a consistent manner, in a timely fashion, and results reported back to the Business.
• Provide follow-up and proactive communication around issues, ticket statuses and time-to-resolve
• Take lead on active incidents and manage them effectively
• Conduct PostMortems on past incidents and publish those results to the Business.

What You Should Have

• 1 - 2 years experience in a similar role
• A curious mind that enjoys putting on your detective hat and solving problems
• A calm demeanor that works well under pressure
• Excellent communication skills and attention to detail
• An internal drive to identify the source of a problem and pursue to resolution
• Ability to work effectively across multiple business units.

About Our Tech Stack

• Fullstack Typescript
• Fully automated CI/CD using Semaphore and Github Unit testing with Jest/Mocha.

Mobile:

• React Native - Android / iOS application
• Monitoring with BugSnag & Amplitude
• Global state management with Redux
• Chipper UI design system powered by: Styled Components & StoryBook.

Backend:

• Node.js - service-based architecture
• PostgreSQL application databases
• RabbitMQ for inter-server communication
• Server hosting on Heroku and Google Cloud Platform Monitoring with Datadog & Logz.io
• Snowflake for data warehousing and analysis
• Python for in-depth data analysis, transformation, and reporting.

Remuneration
At Chipper Cash we prioritize people. Benefits/perks may vary depending on the nature of your employment with Chipper Cash and the country where you work. We offer competitive salary and benefits. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, unlimited PTO that you’ll actually be encouraged to take, equity in the company, outstanding health and wellness benefits such as our new Chipper Care Policy, generous parental leave, and a welcoming and inclusive culture that embraces the open-minded traveler with a love for humanity and all our differences, and much more.