Technology Support at Technology for Social Change and Development Initiative

Responsibilities

• Maintain procedures and reports that provide technical support to, the entire organization
• Troubleshoot and resolve all technical issues
• Analyze records and logs to spot underlying trends and potential issues
• Research and support the implementation of new technology solutions or applications that aid productivity within the organization
• Pursue training and professional development opportunities, strive to continuously build knowledge and skills, stay on top of new trends in software technologies related to cloud-based deployments and share expertise with the team
• Prepare and update the documentation to detail existing and new technology systems/processes
• Get exposure to the technologies, tools, and processes used by Tech4Dev. Provide colleagues, beneficiaries, and partners with steps to help them resolve their technical problems
• Collaborate with other departments to expand the organization’s technical knowledge and improve tools and practices
• Establish accounts for new users and assist with password or login problems
• Test, evaluate, and make decisions about new technology for Tech4Dev
• Participate in business-wide meetings to provide insight into technical requirements

Skills & Competencies

• Bachelors’ degree in Engineering, Computer Science, or any other Technology-related field.
• Minimum of 3 -5 years’ experience in an IT support or Technology Support role
• Proficiency in WordPress Development is a plus
• Appreciation of Product design and graphics is a plus
• Ability to work independently as well as collaboratively in a team environment • Strong analytical skills
• Critical thinking and problem-solving skills
• Excellent time-management skills
• Excellent interpersonal, presentation and communication skills
• Ability to understand business requirements and translate them into technical requirements