Technology Compliance Manager at Airtel

Job Purpose

• To provide independent assurance to the business on the effectiveness of technology management processes deployed
• Particular focus will be around the areas of information technology (and security), network technology (and security) and revenue assurance and mobile money
• The role holder would be a reference point within the internal assurance function on all other technology areas including its interface with relevant aspects of the outsourced internal assurance team.

Key Accountabilities

• Interrogate key systems to determine best in class design, implementation and output
• Ensure deployment and outputs are in line with regulatory guidelines and business expectations e.g. QoS, KYC, Environmental etc.
• Advise Technology, Revenue Assurance and Network functions on appropriate documentation to support deployed processes
• Understand process and policy design and support engineering, re-designing SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs for technology related processes
• Review of existing technology processes, policies and procedures for quality and re-engineering for efficiency.
• Create interface & co-ordination to ensure compliance to approved technology policies, processes and procedures for the OPCO.
• Constantly engage with the Technology Functions (Networks, IT, Revenue Assurance & Mobile Money) at Group and OpCo’s to align the processes and ensure closure of all open issues
• Identify and drive process and efficiency improvement projects for assigned function (Business, Customer Impacting and revenue/cost impacting) using lean and six sigma tools.
• Advise business / function on when technology can be an enabler or when underlying process needs enhancement
• Align with regulatory teams for all key regulatory KPI’s for Technology Functions (Networks, IT, RA & Mobile Money), ensuring compliance levels are tracked and measured.
• Ensure that technology infrastructure and platforms are equipped and ready for the delivery of KPI’s.
• Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
• Implement and Lead Compliance, Audits and learning sharing for technology Policies and Processes
• Ensuring effective implementation of Adherence to Regulatory   QoS standards and requirements
• Effective engagement with the IA group team to define the audit and pain areas.
• Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning’s tracker and close looping for the OPCO
• Ensuring all the audit observations of the OpCo are effectively close looped.
• Ensuring process gaps are identified and shared with Process owner/Function Head for implementation.
• Ensuring technology gaps are identified and shared with relevant stakeholders for implementation.

Qualifications, Skills & Knowledge

• A Bachelor's Degree in Electrical / Electronic Engineering, Computer Science or related fields
• Computer Assisted Audit Techniques (CAATs)/Data analytics using Caseware IDEA.
• Knowledge of programming (e.g. Python, VBScript, Powershell, etc) is a plus
• Minimum of 7 years’ experience with least 3 years in IT/Networks Operations audit in Telecommunications.
• Experience performing technology audits for Big 4 clients is a plus
• Experience evaluating Network Architecture etc.
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Report writing
• Communication
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills
• Relationship Management.