Technical Writer at GVA Partners

Our client, a top tier (1) commercial bank, requires the service of a highly skilled technical writer with Fin-Tech experience to partner with cross-functional teams and customers as well as turning insights into delightful products in a creative environment that requires proven leadership skills and the ability to execute a creative vision and document innovative projects.

Key Responsibilities

• Research, outline, write, and edit new and existing content, working closely with various departments to understand software requirements

• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Evaluate current content and develop innovative approaches for improvement

• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

• Develop comprehensive documentation that meets organizational standards

• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

• Perform other duties as assigned by Technical Delivery Lead

Skills/Competencies

Required Knowledge, Skills and Abilities:

• Proven experience in a highly technical field, such as software development or computer science

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization

• Firm understanding of the systems development life cycle (SDLC)

• Previous software development experience

• Ability to collect and interpret both qualitative and quantitative feedback

• Ability to collaborate with cross-functional team members

Generic Skills:

• Ability to make sound and logical security judgments.

• Good understanding of the organization’s goals and objectives.

• Able to conduct research into issues as required

• Excellent analytical and problem-solving skills

• Excellent written and verbal communication skills

• Excellent attention to detail

• Self-management

Qualifications & Experience

Mandatory Desirable

• Bachelor’s degree in Information Technology, Computer Science, or a related quantitative discipline

• 3 - 5 years’ experience in Technical Writing as well as 3-5 years’ experience in programming languages (e.g., Python, Javascript, Java, C++, C#)

• Up to 3 years of professional programming experience using Microsoft stack

• Relevant professional certification