Technical Testing Senior Lead at M-KOPA

• We are looking for a Technical Testing Senior Lead to join our Warehouse & Logistics Team as we scale up and drive digital and financial inclusion across our markets.
• As a Technical Testing Senior Lead, you will be working in the Product Development Department, focusing primarily on the technical aspects of M-KOPA Phones. This includes the Customer experience, technical testing and ensuring accurate and complete Phones configuration processes for Nigeria and Ghana.

Key Responsibilities:

Phone Configuration Management (RFS)

• Maintain and update firmware and configuration settings for M-KOPA phones
• Develop and document RFS (Ready for Sale) processes
• Deliver training on phone configuration procedures

Technical & Commercial Testing

• Conduct technical testing of new firmware to identify bugs and issues
• Perform customer experience testing to ensure optimal phone usability
• Execute root cause analysis and escalate bugs with detailed logs

Care Centre Support

• Collaborate with repair centres to identify and address new technical issues
• Provide training on technical repair processes and procedures

Stakeholder Management

• Partner with Retail, Operations, and Commercial teams to optimize customer experience
• Ensure seamless technical implementation across Nigeria and Ghana markets
• This is a (hybrid/on-site) role, you would be working from our offices in Nigeria office, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Commercial Testing Manager.
• Expertise
• Experience with the Android Operating system including, routing, flashing and phone configuration.
• Experience with Phone Locking Platforms (Samsung KNOX/Softlock) is an advantage.
• Analytical mindset for systematically identifying security improvements for hardware, software and processes Good in navigating Microsoft applications (Excel, PowerPoint, Word, Outlook, SharePoint).
• Excellent written and verbal communication skills · Attention to detail.
• Good organization and planning skills.
• Good report writing and presentation skills.
• Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities in an agile environment.
• Excellent interpersonal skills with a willingness to go the extra mile to assist other team members.