Technical Support Supervisor at Carlcare Development

Job Summary

• We are seeking a Technical Support Supervisor to lead technical support for our electric vehicle (EV) operations in Nigeria.
• This role focuses on providing technical guidance, supporting service teams, resolving complex issues, and ensuring high service standards across all locations.

Key Responsibilities
Technical Support Management:

• Provide day-to-day technical support for EV products, including diagnostics, troubleshooting, and repair guidance.

Service Network Support:

• Work closely with service centers and technicians to ensure proper handling of technical issues and adherence to company standards.

Training & Development:

• Assist in organizing and delivering technical training for technicians, including EV systems, high-voltage safety, and repair procedures.

Issue Resolution:

• Handle complex technical faults, major customer complaints, and support root cause analysis for recurring issues.

Performance Monitoring:

• Track key technical performance indicators such as First Fix Rate (FFR), Turnaround Time (TAT), and service quality.

Spare Parts Coordination:

• Support parts planning by identifying frequently used components and ensuring availability for repairs.

Quality Reporting:

• Prepare and share technical reports on product performance and field issues to support continuous improvement.

Compliance:

• Ensure all technical operations follow Nigerian safety standards, road regulations, and environmental guidelines.

Collaboration:

• Work with after-sales, logistics, and sales teams to ensure smooth operations and customer satisfaction.

Requirements
Education:

• Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or a related field.

Experience:

• At least 4–5 years of experience in technical support or after-sales service within the automotive, EV, or related industry.

Technical Skills:

• Strong knowledge of EV systems, diagnostics, and repair processes. Ability to troubleshoot and resolve complex technical issues.