Technical Support Personnel at Assist to Hire Limited

Job Summary
Responsible for provision of technical support to clients for the purpose of smooth use of the company’s
Card Issuance application.

Job Responsibilities:

• Install and configure Microsoft software application with the supporting hardware system.
• Ask target questions and quickly understand the root cause of problems.
• Talk to clients through a series of actions either via phone or chat until they solve technical issues.
• Escalate unresolved issues to appropriate internal teams.
• Provide step by step technical help both written and verbal.

Required skills.

• Minimum of secondary school leaving certificate.
• Experience in system administration, computer hardware
• Prior experience in technical support, desktop support or similar role (is added advantage)
• Hand-on experience with Windows OS environment
• Experience in remote desktop application
• Good understanding of computer system and other technical products
• Attention to details and good problem-solving skills
• Ability to diagnose, troubleshoot basic technical issues.
• Good verbal communication
• Excellent interpersonal skills

Required Tools

• Windows Laptop
• Internet
• Power supply