Technical Support Intern (Corp Member) at Credit Registry

We are on the lookout for a capable IT Technical Support Intern to join our Professional service group. The Technical Support intern will assist PSG, and department staff, in technical support duties, as well as implementing open-source solutions, troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties.

JOB DESCRIPTION

The Technical Support Intern is responsible for providing first-hand technical support to subscribers

• Keep abreast of how all CreditRegistry software works.
• Experiment with and test CreditRegistry software and properly document and report issues, errors or bugs in the software to the appropriate department.
• Update documentation relating to CreditRegistry software and write new documentation for new features of the software.
• Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations
• Set up software demonstrations for training and presentations.
• Analyze data from the subscriber’s loan database for upload of the credit bureau system.
• Ensure that client loan data is uploaded periodically (on a monthly basis).
• •ther responsibilities as assigned.

REQUIREMENTS

• Attention to detail
• Basic scripting and programming experience
• Extensive PC experience
• Familiar with support tickets and knowledge-based systems.
• Interact with a wide range of customers and technical issues
• Good Interpersonal skills
• Sharp troubleshooting and analytical abilities
• Willingness to explore new technologies
• Basic knowledge of SQL
• Basic Networking
• Zealous approach to problem-solving and customer service
• High level of concentration and commitment.
• Dedication to problem-solving.

EDUCATIONAL QUALIFICATION

• A first degree or HND in Computer Science/Computer Engineering or a related field

ALLOWANCE: ₦50,000

HMO, Lunch + Other benefits