Technical Support Engineer (Team Lead) at Swift Networks

Key Responsibilities

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Ensure installation, maintenance, and troubleshooting are carried out within the agreed SLA.
• Responsible for resolving concerns on signal strength, signal-to-noise ratio, and similar parameters in accordance with the company’s approved standard.
• Inform supervisors of recurring problems
• Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links, routers, and switches on the networks
• Carry out the alignment of microwave radios on the network
• Respond swiftly to alarms within acceptable SLA and rectify faults on sites at various levels.
• Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF, link degradation, cell unavailable, etc.
• Monitoring, inspection, and acceptance of new sites and ensuring 100% compliance with the company’s specification
• Maintain comprehensive records of all transmission links, power equipment, BTS, and spare parts on-site
• Monitors and coordinates all active and passive activities on eNodeB sites.
• Analyze the root cause of outages with the aim of driving improved availability on the network.
• Plan and implement both active and passive upgrades on the network to meet the customer’s needs.
• Inspects and supervises vendor’s completed jobs to the company’s specification
• Collation and submission of periodic/job completion reports as when due
• Ensuring compliance with the customer’s SLA and KPI always.
• Ability to configure routers (Cisco/Huawei) and switches
• Responsible for supporting post-sales customer activity remotely and on-site
• Responsible for carrying out detailed Site Surveys & maintain proper documentation
• Promptly investigate, resolve & report any incidents, errors, events, or deviations.

Qualifications

• BEng / BSc / B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics / Electronics, or any other relevant fields with a grade of at least 2.1
• 4 - 5 years relevant work experience.

Essential Attributes:

• Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player.

Desired Attributes:

• Relevant industry experience in handling telecommunication equipment.