Technical Support Engineer - Senior/Lead/Manager at Tecnotree Corporation February, 2023

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- Technical Support Engineer - Senior/Lead/Manager at Tecnotree Corporation
- View Jobs in ICT / Telecommunication / View Jobs at Tecnotree Corporation
Posted: Feb 7, 2023

Deadline: Not specified
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Tecnotree is the only full-stack digital BSS provider with over 40 years of deep domain knowledge, proven delivery and transformation capability across the globe
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Technical Support Engineer - Senior/Lead/Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 - 12 years
- Location Lagos
- Job Field Engineering / Technical , ICT / Computer
Essential Job Functions / KRA’s
- Problems/Issues/Defects Recording and Dissemination
- Diagnostics of Problems/Issues/Defects
- Ownership of Problems/Issues/Defects Ticket until Resolution
- Problems/Issues/Defects Analysis
- Follow-up and Resolve Problems/Issues/Defects within SLA
- Workaround, Corrective Fixes, Removal of Data Errors
- Application Maintenance
- Provide necessary Application log to L3/SME & all required support to diagnose a reported problem
- Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
- Pro-Active Communications (internal and external)
Required Skill Set:
- Telecom BSS experience is a MUST, Oracle DB, PL SQL, MongoDB, Cassandra DB, MYSQL
- Unix
- Strong Team Player
- Good Analytical Skills
- Knowledge on Shell scripting,
- Know-how on containers, dockers, ranchers an advantage.
Desired Qualification:
- Bachelor’s degree in Engineering or relevant experience
- Experience Level / Years of Experience - 3 to 12 years
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Interested and qualified? Go to Tecnotree Corporation on www.linkedin.com to apply

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Technical Support Engineer - Senior/Lead/Manager at Tecnotree Corporation

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Technical Support Engineer - Senior/Lead/Manager at Tecnotree Corporation

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