Technical Support Engineer - Senior/Lead/Manager at Tecnotree Corporation

Essential Job Functions / KRA’s

• Problems/Issues/Defects Recording and Dissemination
• Diagnostics of Problems/Issues/Defects
• Ownership of Problems/Issues/Defects Ticket until Resolution
• Problems/Issues/Defects Analysis
• Follow-up and Resolve Problems/Issues/Defects within SLA
• Workaround, Corrective Fixes, Removal of Data Errors
• Application Maintenance
• Provide necessary Application log to L3/SME & all required support to diagnose a reported problem
• Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
• Pro-Active Communications (internal and external)

Required Skill Set:

• Telecom BSS experience is a MUST, Oracle DB, PL SQL, MongoDB, Cassandra DB, MYSQL
• Unix
• Strong Team Player
• Good Analytical Skills
• Knowledge on Shell scripting,
• Know-how on containers, dockers, ranchers an advantage.

Desired Qualification:

• Bachelor’s degree in Engineering or relevant experience
• Experience Level / Years of Experience - 3 to 12 years