Technical Support Engineer at Moniepoint Inc.

Get mentored for 6 months, work on real life-changing projects and get paid at one of Africa’s most prominent Fintechs. 

Join the Moniepoint Women in Tech Internship Programme by applying below.

What you’ll get to do

• Provide tier two application support to production systems and identify any issue in production.
• Take ownership of customer issues reported and seeing problems through to resolution.
• Collaborate with product and engineering teams to fix bugs.
• Monitor performance metrics for various production systems, identify root cause for all technical issues and work with the engineering team to resolve them.
• Manage team ticket queue and resolve in a timely manner.
• Develop and maintain accurate technical, software operations and support related documentation.
• Work with software vendors to have application issues fixed, both short term and long term (root cause).
• Act as a technical resource during other projects as required.

To succeed in this role, we think you should have

• Minimum of 1 year experience supporting software applications.
• BSc degree in Information Technology, Computer Science or relevant field
• Experience in a support or other service-oriented customer facing role.
• Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
• Basic Understanding of OOP concepts and other programming concepts.
• In depth knowledge of SQL databases particularly MYSQL.
• Familiarity with basic network concepts and tools.
• Experience troubleshooting using stack traces and log file.
• Familiarity with Git and continuous integration, delivery, and deployment principles