Technical Support Engineer at Kuda Bank

Roles & Responsibilities:

As the 1st Line IT Support Engineer, you will be responsible for undertaking a varied range of system, networking and infrastructure activities with oversight from the Head of Technology Operations. The responsibilities include but are not limited to:

• Provide second level support for all application issues.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Collaborate with product and engineering teams to fix bugs.
• Manage team ticket queue and resolve in a timely manner.
• Perform other duties as may be assigned from time to time.

Requirements

• Proven work experience as a Technical Support Engineer or similar role.
• Minimum of 3 years experience supporting software applications.
• BSc degree in Information Technology, Computer Science or relevant field
• Experience in a support or other service-oriented customer facing role.
• In depth Knowledge of SQL databases