Technical Support Engineer (Intern) at 3Line Card Management Limited

Job Summary:

• Responsible for managing and supporting of the payment platforms to ensure availability, stability, reliability of the platforms, ensure minimum downtime and timely resolution issues when escalated or spotted internally.
• Also, be involved in process documentation and monitoring application performance metrics.

 Job Description / Responsibilities:

• Proactive monitoring of processes and transactions leading to the identification potential glitches
• Responsible for the availability, stability, reliability and operation of systems by monitoring, maintaining, supporting, and optimizing production systems and services when required
• Effective use of database querying languages and tools e.g., SQL Server, MySQL, etc. to develop queries and reports to analyze business process data for key management decision-making
• Payment terminal (POS) configuration and support
• To provide technical support to new and existing partners during and post integration as well ensure their seamless usage of the platforms and solutions
• Track issues and work with component teams especially the application development team for timely resolution of system glitches and downtimes, release of fixes and deployment upgrades to existing solutions
• Take ownership of incidents, follow them through, ensure timely resolution and prompt feedback
• Maintain support documentation and job cards on new solutions and constantly updating the existing ones to serve knowledgebase for new and existing team members

Job Requirements: 

• HND or BSC certification relevant to the role.
• 0 - 1 year experience
• Technically skilled to manage and support digital payment platforms and applications
• Strong knowledge of mobile, web and POS applications.
• Advanced proficiency in problem solving and ability to investigate and address application issues
• Intermediate knowledge of database querying languages, especially MS SQL and MySQL
• Basic knowledge of ISO 8583 messaging and financial (cards) transactions process flows
• Ability to understand business requirements and translate them into technical requirements.
• Ability to keep up with innovations in application design.
• Good communication and interpersonal skill.
• Ability to multi-task with excellent work ethics and time management skill
• Good knowledge of customer/end user support and relationship management