Technical Support Engineer - Dynamics CRM at Tek Experts

Ref number: 241467

About the Role

• Dynamics CRM is a server-client application. An IIS-based web application that also supports extensive web service interfaces.
• As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
• Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.  Supported by our quality assurance team, domain experts, and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

What you’ll be doing:

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

What you'll need:

• 1-2 years’ experience in technical or customer support
• Knowledge of ERP & CRM technology, SQL, OOP, Active Directory, IIS.
• Strong researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure with Microsoft technologies

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.