Technical Support Engineer - Dynamics CRM at Tek Experts

Ref #: 241467

Job Description

• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions?
• Do you take pride in delivering great customer service?
• Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies.
• Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.
• Supported by our quality assurance team, domain experts, and the training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

What you’ll be doing:

• You will act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• You will be collaborating with subject matter experts and escalation managers when additional support is needed
• You will be managing critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Requirements
What you'll need:

• 1-2 years’ experience in technical or customer support
• Knowledge of CRM technology, SQL, OOP, Active Directory, IIS.
• Strong researching, problem-solving, and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure to Microsoft technologies