Technical Support Engineer at 3Line Card Management Limited

About the job

• The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.
• You will support the customer by acting as the liaison between the customer and other internal teams.

Responsibilities

• Reproduce customer environment and run tests
• Experience supporting various IT Systems
• Proven support experience in software as a service (SaaS) and other cloud applications
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Ability to provide step-by-step technical help, both written and verbal
• Good understanding of computer systems, mobile devices and other tech products

Qualifications

• 3+ years' of technical support/Engineer experience
• B.Sc./HND in Information Technology, Computer Science, or equivalent
• Problem-solving and critical-thinking skills
• Ability to work well under pressure
• Time management and multitasking.