Technical Support / Data Analyst at Rossland Consulting Limited

Job Description

• Troubleshoot and resolve technical issues, escalating complex problems to senior team members as needed
• Analyze customer data and behavior to identify trends, opportunities, and pain points
• Develop and maintain dashboards and reports to track key metrics and KPIs
• Collaborate with cross-functional teams, including product and marketing, to inform data-driven decisions
• Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve technical support and data analysis.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Mathematics, Statistics, or a related field
• 2+ years of experience in technical support, data analysis, or a related field
• Proven experience in providing excellent technical support and analyzing data to inform business decisions
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
• Requires strong IT skills and experience with web platforms.He/She analyzes platform usage data to understand user behavior, identify
• trends, and inform platform improvements.
• Excellent communication, interpersonal, and project management skills
• Experience with data analysis tools, such as Excel, SQL, Tableau, or Power BI, is a plus.

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a dynamic and innovative team
• Professional development and growth opportunities
• Flexible working hours and remote work options
• Access to cutting-edge technologies and tools.