Technical Support Assistant at Maxitech Global Investment Limited

Job Summary

• We are seeking a skilled and motivated Technical Support Assistant with experience in computer hardware repair to join our Technical Support Department. 
• The ideal candidate will provide technical assistance to our clients and internal teams, troubleshoot hardware issues, and ensure the smooth operation of computer systems. 
• This role requires strong problem-solving skills, attention to detail, and a passion for technology.

Key Responsibilities

• Diagnose and repair computer hardware issues, including desktops, laptops, and peripherals.
• Install, configure, and maintain computer hardware and software systems.
• Provide technical support to clients and internal staff via phone, email, or in person.
• Troubleshoot and resolve hardware and software-related problems promptly.
• Perform routine maintenance and upgrades on computer systems.
• Document and track technical issues and resolutions.
• Assist in setting up and configuring new hardware and software.
• Collaborate with the IT team to improve system performance and resolve recurring issues.
• Ensure compliance with company policies and procedures related to IT and data security.

Qualifications and Skills

• Proven experience in computer hardware repair and maintenance.
• Bachelor's Degree / OND with 1 - 2 years experience
• Strong knowledge of computer systems, hardware components, and peripherals.
• Proficiency in diagnosing and troubleshooting hardware and software issues.
• Familiarity with operating systems and software applications.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.