Technical Services Manager at Terawork

Job Summary

The Technical Services Manager is responsible for overseeing the technical services department, ensuring the efficient and effective delivery of technical support and services to internal and external clients.This role involves managing a team of technical professionals, coordinating with other departments, and implementing strategies to enhance service quality and customer satisfaction.

Responsibilities

• Team Management; Lead, mentor, and manage a team of technical support engineers and specialists.
• Service Operation; Oversee the daily operations of the technical department, such as scheduling, dispatching, and inventory management.
• Ensure the team is adequately trained and equipped to handle technical issues and projects.
• Service Delivery; Oversee the provision of technical services to clients, ensuring timely and effective resolution of technical issues.
• Create regular reports on service department performance, including critical indicators like response times, resolution rates, and customer satisfaction ratings.
• Project Management; Plan, coordinate, and manage technical projects from inception to completion.
• Collaborate with other departments to ensure seamless integration of technical solutions.
• Client Relations; Act as the primary point of contact for escalated technical issues and ensure they are resolved satisfactorily.
• Develop and maintain strong relationships with key clients and stakeholders.
• Technical Expertise; Stay up-to-date with the latest technology trends and advancement, evaluate and recommend new technologies and tools to improve service delivery.
• Provide technical guidance and support to the team and clients.
• Manage departmental budgets and resources effectively.
• Ensure compliance with industry standards and regulations. 

Qualifications and Experience 

• Minimum of B.Sc. or HND in an Engineering, or a related field
•  Knowledge of electrical analysis and electronics
• Ability to troubleshoot, test, repair, install and service luxury electronic appliances
• Knowledge of practical application of engineering science and technology
• Knowledge of theoretical electrical engineering
• Knowledge of automation
• Computer proficiency
• A minimum of 2- 3 years of experience in a Technical Services Managerial role.