Technical Service Engineer at LS Scientific

Responsibilities

• Assist in maintaining, and implementing robust technical standards, systems, and processes with a high-level of expertise and knowledge.
• Conduct the installation, qualification, maintenance, calibration, service and repair of Atomic Absorption Spectrophotometer (AAS), Gas Chromatography (GC), UV / VIS Spectrophotometer, Colorimeters, PH meters, Viscometers, Balances, and sundry laboratory equipment.
• Ensure compliance with relevant specifications and standards when rendering technical support.
• Participate in the development of a technical Services training program and be responsible for the implementation of the program and its upkeep.
• Provide technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on- site service in any service category and investigating customer needs through professional consulting.
• Engage in periodic teleconferences on equipment management maintenance with OEM.
• Participate in quality verification of processes and materials.
• Participate in the forecasting of spare parts needed to service assigned customer orders according to brand/products.
• Provide technical consulting and specialist assistance on service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions.
• Determine effective service applications, equipment, and methods to develop, market, or manufacture new service offerings to respond to customer requirements cost-effectively, managing customer relationships and maintaining regular contacts with key customers.
• Prepare all required technical documents and reports for contracts to be signed by the customer representative, report work done in a timely manner, and provide relevant technical supporting documents.

Knowledge, Skills, and Experience

• B.Tech, B.Sc. or HND in Chemical Engineering or any related discipline
• Minimum of 3-5 years experience as a Technical Service Engineer in the laboratory solutions industry.
• Ability to pay attention to details.
• Ability to diagnose critically faulty equipment using available data and resources.
• Proficiency in using auto cards will be an added advantage.
• Proficiency in using a 3-dimension drawing tool for laboratory design.
• Availability to travel as needed.
• Have good communication, interpersonal, and negotiation skills.
• Possess good planning and organizational skills