Technical Sales Engineer at Ascentech Services Limited

Industry: Manufacturing (Steel Drums & Lubricants)

Location: Ilupeju
Job Summary:

• Work closely with Product and Sales Managers to provide sales support to clients
• Provide administrative support to sales team
• Support client’s international business initiatives, minute meetings, and assist in sales support.

Principal Duties and Responsibilities:

• Prepare, organize, update and manage customer quotes contracts and other agreements
• Liaise with internal staff to achieve compliance with customer requirements, regarding the delivery schedule.
• Administer and maintain a customer database, contacts, addresses, product portfolio, etc. both in the dropbox and file sharing server
• Manage all aspects of in-life products, including customer feedback, requirements and issues
• Research demands for the organization’s products and services
• Support the evaluation of competitors activities and reporting at regular intervals
• Work with the other sales and marketing teams, other internal stakeholders, and external agencies and vendors to achieve desired sales & marketing goals
• Assist in preparing periodic management reports
• Implement the proper documentation and execution of ISO-QMS and ERP activities for the sales and technical department
• Track and maintain the collection, storage and distribution of additive samples to customers as instructed by the line managers
• Liaise with administrative department to ensure that couriered samples are delivered to the respective client
• Keep record and track the purchase order quantity for steel drums and additives daily
• Maintain a customer complaint log, and work with the relevant Sales Manager to close out
• Maintain the customers enquiries list
• Other duties as assigned by the General Manager Sales & Technical

Competency and Skills Requirements:

• Good oral and written communication skills
• Management over service and relationship management tools
• Good product knowledge on lube additives and steel drums
• Good data gathering and analysis skills
• Good problem analysis and solving skills

Key Performance Indicators:

• Understanding of additive technical sales process
• Product knowledge
• Efficiency and effectiveness in handling assignments to support international sales
• Effectiveness sales department ISO – QMS
• Sample management for clients and suppliers
• Good data gathering and analytical skills

Minimum Qualification:

• 5+ years of experience in marketing
• Bsc./ HND in Chemistry or Engineering
• Good PowerPoint presentation capability
• Ability to work efficiently offsite