Technical Product Manger at Sendchamp

At Sendchamp, product managers are responsible for every aspect of the product. From concept to Implementation design to working with other teams to interact with your platform. You will touch every team within Sendchamp, and have full responsibility and autonomy to grow the platform. You will lead the product requirements required to build and operate real-time, highly-scalable distributed services that operate at telephone network reliability, all while the product grows at an exponential rate.

Role Description

• Uncover and understand customer needs and translate them into requirements.
• Ability to work well with internal teams, including developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and that implementation plans match expectations.
• Understand, research, and follow technical trends in the industry and in general. Able to assess emerging products and companies to measure their potential value or threat to the company and its products, as well as make recommendations on which new technologies to invest in or leverage.
• Follow competitors and conduct capability analysis regularly.
• Provide internal and customer training on how to use the product.
• Answer incoming questions about the product and its capabilities.
• Assess and address technical risks.
• Understand and analyze data pipelines, algorithms, and automated systems.
• Serve as a product evangelist and subject matter expert to the technical/developer community.
• Coordinate beta tests.
• Use database queries to analyze performance indicators, evaluate experiments, etc.
• Define success criteria for testing and product acceptance.
• Facilitate the creation and maintenance of proper product documentation.

Job Requirements

• Ability to assimilate complex operational challenges
• Ability to summarise and articulate in simple form
• Ability to create detailed business and technical requirements
• Ability to work across diverse teams, engage with and inspire
• Ability to create an exceptional user experience
• Ability to work with 3rd party systems, vendors and suppliers globally
• Ability to influence multiple stakeholders without direct authority