Technical Hub Manager at Ikeja Electricity Distribution Company

Summary

• As a Technical Hub Manager, you will be responsible for overseeing resource allocation, operational efficiency, and performance management within the technical hubs.
• You will play a key role in ensuring smooth disconnection/reconnection processes, fault resolution, and adherence to service level agreements (SLAs).

You’ll contribute to:

• Resource Management & Allocation – Ensure efficient deployment of resources within the technical hubs to support business objectives.
• Operational Oversight – Supervise disconnection/reconnection and technical fault resolution teams, ensuring all assigned tasks are prioritized effectively.
• Performance Tracking & Reporting – Monitor hub performance through Monthly Performance Reviews (MPRs) and share insights via weekly reports.
• Service Level Compliance – Ensure all technical hub activities align with agreed SLAs, fostering accountability and efficiency.
• Process Optimization & Continuous Improvement – Propose and implement strategies to enhance hub performance, driving operational excellence.
• Stakeholder Collaboration – Work closely with various business units, control centers, and support departments to ensure seamless operations.
• Incident Management – Oversee power equipment restoration efforts, ensuring timely resolution of system downtimes.

Requirements
Education:

• Bachelor’s Degree or its equivalent in Electrical Engineering, Mechanical Engineering, or a related technical field.

Work Experience:

• A Minimum of 10 years of relevant work experience from a related sector/ organisation with demonstrable understanding of the logistics/ distribution management process.

Skills & Competencies:

• The role affords you the opportunity to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals.

Technical Competencies:

• Operations Management
• Materials Management
• Logistics Management
• Safety and Health Compliance
• Strong IT systems knowledge and skills, including knowledge and understanding of specialist systems such as Enterprise Resource Planning (ERP) and customer data systems.

Behavioral Competencies:

• Customer Centricity – Ensure efficient service delivery by addressing technical concerns promptly and optimizing customer satisfaction.
• Risk Management – Identify potential operational risks, implement mitigation strategies, and ensure compliance with regulatory and safety standards.
• People Leadership – Foster collaboration, accountability, and knowledge-sharing among technical teams to enhance overall efficiency.
• Entrepreneurship– Innovate and improve operational processes, ensuring optimal resource utilization and value creation.
• Organizational Learning – Promote continuous learning and development within the technical hubs to enhance adaptability and performance.
• Change Management – Drive process improvements and ensure smooth adoption of new systems and operational frameworks.

Minimum Requirement:

• This opportunity is a Managerial role suited for a Manager to Senior Manager.
• This role reports directly to the Chief Technical Officer (CTO). 

This position offers an incredible opportunity to

• Lead and manage high-performing technical teams.
• Gain expertise in logistics, distribution management, and service operations.
• Develop strong analytical, reporting, and decision-making skills.
• Work with advanced IT systems, including ERP and customer data management tools.
• Drive strategic initiatives that improve efficiency and service delivery.