Technical Executive at Terawork

Job Responsibilities:

• Maintain and ensure existing approved supplier list for the company in Africa, ensuring agreed protocols are followed. This will involve regular site visits.
• Assess potential service providers, reporting and agree with the company Headquarters, any new additions to supplier list for the African business.
• Deal with customer issues and complaints when they arise, including undertaking visits to packers /stores/customers as necessary and ensuring timely resolution of issues.
• Key responsibility after resolution of issue is to make sure that corrective action is fully carried out and verified.
• Work in conjunction with in-market team to ensure that appropriate technical service levels are provided to the company’s African business.
• Respond to customer technical questionnaires and other documentation as required.
• Ensure The company procedures with regard to product specification, product inspection, stor-age and handling are followed at all times in-market.
• Provide technical information, to assist creation of robust specifications within market service providers.
• Work closely with in market service providers to ensure a continuous improvement program is in place in all areas of quality by carrying out a program of regular site auditing and spot analysis of incoming product not packed in market with reports being fed back to Headquarters.
• Drive and maintain a continuous improvement culture and ethos within finished product packers so as to obtain the best possible product, quality, presentation and service at all times for The company.
• Monitor supply chain for challenges / issues and work with local and Headquarters based teams to resolve issues.
• Carry out and provide trouble shooting and technical support to the business at short notice.
• Drive compliance to Group Health and safety policies for Joint Venture site in Nigeria.
• Ensure accurate and timely reporting of Monthly Health and Safety report for joint venture site in Nigeria.
• Drive compliance to Group Property Risk policies of Joint Venture Facility in Nigeria.
• Ensure accurate and timely reporting of Monthly group sustainability reporting for Joint Venture site in Nigeria.
• Ensure Monthly reporting of Manufacturing KPIs for Joint venture facility to Group manufacturing team and work with finished product packers to resolve any issues.
• Ensure accurate and timely reporting of Monthly Group Technical KPI reporting representing the African market.
• Carry out quality audits of all co-packing and butter/ cheese distribution sites within the African market and maintain the Supplier Approval records for African co-packing facilities.
• Participate in projects and commercial support as required.
• Represent the company to highest level in all interactions at all times.
• Perform other duties assigned from time to time.

Required Qualifications:

• A third level qualification in a technical food/food science discipline.
• 4 plus experience within the dairy/food industry
• Strength of knowledge in the areas of;
• Microbiology and Food Safety
• Auditing skills
• Quality management systems
• HACCP trained
• Capability to learn sensory evaluation of dairy products.
• Strong communication, interpersonal, organisational and administrative skills.
• Flexible and committed attitude with the ability to display initiative.
• The ability to work well individually, remotely and integrate well with operations team in the company’s Headquaters.
• IT literate with strong Word, Excel and database skills.
• Flexibility to travel and work outside office hours.
• Problem solver, disciplined in collecting information, ascertaining root cause of issues and Identifying and developing practical solutions.