Technical Documentation Manager, Support Engineering at Canonical

Job Summary

• Documentation is essential to our Support Engineering operation, both for customers and for our team.
• We are looking for a driven and effective leader and team manager for technical documentation.
• The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team.
• This is an opportunity to  shape Canonical’s internal and external-facing documentation, and the knowledge sharing architecture and lifecycle.
• From analysis and planning, through publishing and maintenance, the Technical Documentation Manager will lead global initiatives to produce best-in-class documentation for our end users and internal teams.

Responsibilities
What you’ll do:

• Take ownership over all Support documentation and related processes
• Define growth and improvement KPIs, regularly report status, drive achievement
• Collaborate with other documentation leaders across the organisation
• Develop structure and workflows for technical authors and engineers
• Track and manage projects from concept through delivery and maintenance
• Ensure documentation is updated in conjunction with product changes and releases
• Develop familiarity with Canonical products, and author documentation yourself
• Create and deliver training for engineers and technical authors
• Coordinate document publication with Support Leadership
• Identify opportunities for improved processes, or gaps in current documentation
• Work with the objectives and principles in Canonical’s documentation strategy 

Requirements
Who you are:

• Graduate level education is desired, undergraduate degree is required
• You have a passion for open source software, and the impact it has on the world
• You have a background in documentation creation and management
• Experience as a technical author is required, particular experience with public or private cloud technologies is desired
• Project management experience is desired; a PMP is a bonus.

We Offer

• 100% work-from-home
• Learning and development
• Competitive salary
• Recognition rewards
• Annual leave
• Priority Pass for travel.