Technical Customer Success Manager at Omnibiz Africa

Job Description

• As a Technical Customer Success Manager, you will become the trusted product technical advisory of our clients and partners to identify key technical strategies that will unlock business value for clients and improve product usability, expand product adoption, increase customer satisfaction and loyalty.
• You learn how Customer Success processes currently work and what pain points people face in their day-to-day responsibilities.
• Use your technical and product expertise to leverage product value, product usage expansion and generate new use cases
• Identify key technical strategies that will unlock business value and a quick and agile delivery for clients
• Become an internal advocate of clients and partners and bring the voice of the customer into the rest of the organization
• Collaborate closely with the Technical Support, Product and Engineering teams at Degreed to deliver meaningful outcomes and increasing business value to our clients

Qualifications

• First Degree from a reputable University / Polytechnic
• We are looking for someone with about 2-3 years experience working as a customer success manager who has basic understanding of how APIs, databases and browsers work.

You will be part of a:

• Culturally diverse team
• Aesthetically cool work environment
• Generally happy workforce

Salary and Benefits
HMO + other benefits