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  • Posted: Jun 7, 2022
    Deadline: Jun 15, 2022
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  • Cydene is one of Nigeria’s leading energy groups with expertise in Management, Marketing & Logistics of Energy Commodities.
    Read more about this company

     

    Technical Customer Service Officer

    RESPONSIBILITIES:

    Strategic

    • Take ownership of customers issues and follow problems through to resolution
    • Set a clear mission and deploy strategies focused towards that mission
    • Develop service procedures, policies and standards
    • Turn prospective Clients to actual Clients
    • Enhance the First Call Resolution
    • Identify new tools and technologies to better serve the customer
    • Drive better sales through service

    Operational

    • Keep Accurate records and Document Customer Service actions and Discussions
    • Analyze Statistics and Compile Accurate Reports
    • Keep ahead of Industry’s developments and apply best practices to areas of improvement
    • Control Resources and utilize assets to achieve qualitative and quantitative targets
    • Work Effectively with all peers to negotiate and influence customer improvements
    • Organize Training sessions for client representatives in order to enhance product knowledge.
    • Manage Company / Customer’s contact list system

    PERSON SPECIFICATION:

    • BSc degree in Computer Science or a related field
    • Proven Experience in providing customer service support
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry’s latest technology trends and applications
    • Able to use these relationships to deliver service improvements
    • Proven Experience in providing customer service support
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry’s latest technology trends and applications
    • Customer service orientation
    • Tech savvy and ability to resolve first line issues to customers
    • Able to use these relationships to deliver service improvements

    Requirements

    • We need someone who has experience handling phone/email support in a call center environment.
    • We need someone that is flexible with timing.
    • Must be available at least 1 day of the weekend.
    • Must be Tech savvy.

    KEY PERFORMANCE INDICATORS:

    • Increased response time to resolve complaints
    • Maintain 100% of customer base.
    • Quality of Customer Feedback
    • Average Response & Resolution time of customers complaints
    • Increased number of acquired reviews
    •   Improved Customer retention Rate

    Method of Application

    Interested and qualified? Go to Cydene Energy on cydene.clouderp.one to apply

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