Technical Assurance Office at Best Pest Exterminators Limited

Work Mode: Full-time (8am-5pm onsite)
Salary: 250,000

Job Summary:

The Technical Assurance Officer will be responsible for ensuring pest control services meet quality standards and adhere to regulations. This includes inspecting properties, sites, developing treatment plans, implementing control measures, maintaining records, and providing technical support. They also ensure compliance with safety protocols and stay updated on the latest pest control methods

Responsibilities:

• Supervise daily activities of pest control technicians and ensure service quality
• Manage team schedules, work orders, and routing
• Address customer concerns and ensure customer satisfaction
• Monitor inventory, including pesticide, fumigant, and equipment use
• Conduct site visits and handle escalated pest problems
• Coordinate training programs and onboard new team members
• Support quality assurance and ensure compliance with regulations
• Generate reports and performance data to assist leadership
• Collaborate with other departments to maintain seamless operations
• Evaluate jobs and quality assurance programs to ensure efficient operations and compliance with company policies and ensure equipment is kept clean and well-maintained
• Carry out follow up visit after Technicians has carried out major treatment e.g. basic treatment, control treatment and call back treatment.
• Strong knowledge of local and federal safety and public health regulations
• Comfort with digital tools and reporting systems
• HSE safety training or compliance certification
• Valid driver’s license with a clean driving record
• Carry out monthly checks on Technicians PPE and equipment

Requirements:

• Minimum of 3–5 years’ experience in pest control
• Strong leadership, coaching, and interpersonal skills.
• Excellent verbal and written communication skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data and make informed decisions.

Note: Only those that meet this requirement would be shortlisted for the role