Technical Assistant at Dangote

Job Purpose / Summary

• The Technical/Executive Assistant will support strategic initiatives, assist with sales and technical documentation, coordinate projects, manage customer relations, and serve as the central point of communication for internal and external correspondence.
• This role requires a detail-oriented individual with strong organizational skills and relevant experience.

Duties and Responsibilties
Strategic Support:

• Assist with the development and execution of initiatives and business plans within the Commercial & Sales function.
• Prepare and develop presentations for strategic meetings and support follow-up actions with key process owners to ensure alignment with strategic intents.

Technical Documentation:

• Create and manage technical documentation, ensuring that all documents are accurate, up-to-date, and compliant with industry standards.
• Maintain organized records of technical specifications, reports, and correspondence.

Project Coordination:

• Coordinate project activities, track project progress, and monitor timelines to ensure successful project execution.
• Collaborate with operations and project teams to address issues, track milestones, and provide regular status updates.

Customer Relations:

• Manage customer interactions and maintain positive relationships, addressing inquiries and providing support as required.
• Ensure customer issues are resolved promptly and effectively, enhancing overall client satisfaction.

Communication Coordination:

• Serve as the central point of contact for all internal and external communications, screening correspondence and responding appropriately.
• Facilitate communication between departments, stakeholders, and external partners.

Sales Support:

• Prepare proposals and contracts, ensuring accuracy and alignment with client requirements and company policies.
• Support the sales team with documentation and administrative tasks related to sales activities.

Administrative Support:

• Provide comprehensive bespoke administrative support, including calendar management, meeting scheduling, and travel arrangements.
• Handle various office tasks, such as filing, data entry, and maintaining office supplies.
• All Other Business Support, as Required.

Qualifications & Experience

• Bachelor’s degree in the Arts or a related field.
• Advanced certifications or courses related to executive support, project management, or technical documentation are advantageous.
• Minimum of 5 years experience as a C-Suite Executive/Technical assistant
• Proven track record of supporting executives with high-level administrative and technical ability
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other business software.
• Ability to handle technical documentation and understand industry-specific terminology.
• Excellent proficiency in presentation development, coordinating complex projects, tracking project progress, managing timelines, and facilitating communication between stakeholders.
• Exceptional verbal and written communication skills, with the ability to draft high-quality reports, presentations, and correspondence.
• Proven ability to liaise effectively with senior executives, clients, and external partners.
• Excellent organizational skills with a demonstrated ability to manage multiple priorities and projects simultaneously.
• Strong attention to detail and accuracy in handling administrative and technical tasks.
• High level of discretion and confidentiality in managing sensitive information and executive communications.
• Professional demeanor and ability to maintain composure in high-pressure situations.
• Strong problem-solving skills with the ability to address complex issues and provide effective solutions.
• Experience in managing relationships with high-level stakeholders and clients, ensuring a high standard of service and satisfaction.
• Flexibility and adaptability to changing priorities and demands, with a proactive approach to supporting C-Suite executives.