Technical Account Manager - HabariPay at Guaranty Trust Holding Company Plc(GTCO)

Industry: Financial Services

Details

• HabariPay is a young start-up on the path to building a pan-African payments unicorn with a high-impact founding team and backing from a multinational financial services company.
• At HabariPay, you will have access to best-in-class tools and resources to enable you solve truly complex problems, developing game changing payments solutions. We provide an enabling environment to deliver quality work by giving flexibility to design a lifestyle that works for you provided business and customer targets are met.
• We prioritize agility which translates into a culture of transparency, open and honest feedback and constant iteration. We are committed to ensuring a professional development that matches industry standards and personal goals.
• We are committed to helping you bridge your skills gap and invest in grooming our talents to be on par with colleagues, globally. We offer a clear career progression path that is comparable to best in class.

Job Summary

• As our Technical Account Manager, you will be responsible for managing and ensuring to grow relationships with our amazing customers.
• Our ideal candidate is interested in all things technology and working with people at all levels and areas of the product to deliver amazing payment experiences to our enterprise customers.

Job Duties and Responsibilities

• Work closely with a team of product managers and engineers to ensure delivery of payment experiences to our customers.
• Translate customer requirements into detailed oriented action plan with identified objectives and milestones.
• Support development, execution, and improvement of the customer success lifecycle management process.
• Assess technical issues and work with resources/personnel toward resolution.
• Create value for customers by defining relationship requirements and high value business outcomes.
• Work with the sales team to explore opportunities to grow and expand customer relationships.
• Represent the voice of the customer within the company.

Job Requirements and Qualifications

• Bachelor’s Degree or equivalent in Business, Engineering, or a related technical field from an accredited university.
• Payment experience is mandatory.
• 2-5 years in a customer-facing role, preferably with enterprise-level technical support.
• Understands how APIs work and has a strong background in software development.
• Experience in data mining – collect, process, analyze and build models to address business problems.
• A high degree of curiosity and a willingness to learn, develop, and solve complex problems.
• Excellent verbal and written communication skills.