Technical Account Manager at Boch Systems Company Limited

Job Description

• Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations
• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements
• Managing the sales bid process by responding to RFI’s & RFP’s
• Working closely with Sales to ensure successful closure of the sales process
• Liaising with Product Managers to provide feedback from clients about product requirements
• Keeping abreast of market trends and product & competitor landscapes
• Implementing and Supporting technology solutions to our customers.

Requirements

• A Bachelor's Degree in Computer Science, Engineering or related technology field is preferred
• 3 - 5 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
• Minimum certification in  CCNA
• A Cybersecurity Related Certificate  is an added advantage  
• Technology Solutions Experience such as firewalls and Security solutions is an added advantage
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, such as in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently.