Tech Support Officer at Sankore Global

Job Opening ID: 210
Location: Ikoyi, Lagos
Job type: Full-time

Job Description

• Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
• Document and log all support requests on Office Amp.
• Diagnose and resolve hardware, software, and network-related issues.
• Escalate unresolved issues to vendor support teams when necessary.
• Follow up with users to ensure issues are fully resolved.
• Monitor system performance and proactively respond to alerts.
• Perform routine maintenance tasks, such as software updates and system checks.
• Assist in deploying, configuring, and testing new software and hardware.
• Monitor systems for unauthorized access or unusual activity and escalate as needed.
• Ensure all security protocols, including data encryption and secure access, are followed.
• Conduct regular system audits to maintain compliance with organizational policies.
• Organize firm-wide security awareness training.
• Support data backup processes to prevent data loss.
• Ensure proper data organization, accessibility, and retrieval.
• Assist in maintaining data integrity by identifying and resolving discrepancies.
• Manage and maintain core business applications, ensuring optimal performance and timely updates.
• Coordinate with vendors and internal stakeholders to handle application upgrades, patches, and license renewals.
• Implement and monitor CI/CD pipelines for software deployment and integration.
• Collaborate with development and operations teams to streamline release processes and improve system reliability.
• Ensure application and DevOps processes adhere to security, compliance, and best practice standards.

Requirements

• Bachelor’s Degree in Hard or Applied sciences such as computer science, engineering, Applied Physics, or related field.  
• Minimum of 1 year of experience (Post NYSC) in technology, preferably in the investment industry or related financial services sector.
• Knowledge in driving and supporting technology.
• Proficiency with operating systems (Windows, MacOS, Linux), software applications, and basic networking concepts.
• Knowledge on information security trends and security protocols
• Strong communication and presentation skills, with the ability to engage stakeholders effectively.