Tech Operations Manager at International Breweries

The key purpose as an IT Operations Manager, you will be at the forefront of our Tech Strategy, ensuring seamless integration and functionality of our systems. You will lead a local team of IT professionals and collaborate with regional and global counterparts to implement best practices and innovative solutions.

Key roles and responsibilities:

• Oversee the day-to-day operations of our IT Systems for Nigeria. Including hands-on support from time to time
• Implement and support IT strategies that align with our business goals
• Manage IT projects, ensuring timely completion within budget
• Foster a culture of continuous improvement and innovation within the local systems department
• Ensure compliance with IT standards, policies, and regulations
• Provide leadership and guidance to your team, nurturing talent and encouraging professional growth
• Support the Nigeria management team to align with technology leads in Africa and Global Tech Teams
• Support the execution of local business strategy
• Accountable for availability, stability, and performance of core IT services (end‑user, infrastructure, network, applications)
• Own and manage major incidents, root cause analysis, and corrective actions.
• Ensure effective execution of IT service management processes (incident, problem, change)
• Act as the single point of accountability for Tech service delivery and operational performance in Nigeria

Key attributes and competencies:

• Proven track record of managing Tech Operations and managing teams
• Strong project management skills and experience with cross-functional collaboration
• Excellent communication skills and the ability to engage stakeholders at all levels
• Experience with managing Tech suppliers
• Strong problem-solving mindset with the ability to make pragmatic decisions
• Ability to work independently in an ambiguous environment
• Exposure to ERP systems (e.g. SAP, Syspro) in a manufacturing or FMCG environment
• Comfortable operating in resource‑constrained and high‑pressure environments
• Proven ability to influence without authority in matrixed organisations

Minimum requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field
• At least 6 to 8 years of experience in Tech management operations, preferably in the CPG industry