Team Member, Mobile Banking Tech Support at United Bank for Africa (UBA)

Reporting Line: Team Lead, Mobile Banking Tech Support

Responsibilities

• Troubleshoot and escalate Mobile Banking and related applications challenges.
• Generate and analyse trends, successes and failure rates on all related applications.
• Fetch logs, analyze same and escalate as appropriate
• Attend to and all users’ complaints from customers.
• Carry out resource utilization checks and preventive monitoring of applications to avert imminent failure of applications.
• Carry out routine and preventive maintenance on all systems
• Carry Systems and application checks and ensure logs are cleared routinely on all systems
• Apply changes to configuration on applications upon necessary approvals.
• Escalate issues requiring third level supports.

KPIs:

• 99.9999% uptime of digital services and channels
• Achieve 99.9999% transaction success rate daily.
• Achieve 100% closure of incidents log before midnight every day.

Qualifications

• Minimum of  2-5 years’ work experience in a relevant field
• Certifications; Having a certification from a reputable institution will be an added advantage.